What is Sage Cover?

Sage software can be bought with Sage Cover, this is a comprehensive support service designed to ensure that your Sage software always provides the level of service that you require. It's a complete package of services designed to bring you peace of mind.

Sage Cover ensures that you always have someone to turn to for the help and advice you need to get the most out of your software. The Sage Customer Support centre has a staff of over 300 software specialists ready to help you. With a dedicated support team for each Sage software product you can be certain of talking to someone who knows the best way to answer your questions. Sage Cover is the essential companion to your Sage software.

Benefits of Sage Cover

Software Support

Telephone Help Line: Giving you access to award-winning telephone support, with over 300 technical advisors all trained to support Sage software. They can be contacted 9.00am - 5.00pm, Monday to Friday.

Ask A Question: The online Ask A Question service enables you to ask your questions and offers clear jargon-free answers in seconds. There are over 9,000 solutions, compiled and written by Sage Technical Support for Sage Business Software.

E-mail Support: You can e-mail or fill in an online form with a query at any time - Sage has a 95% response rate within 24 hours. Asking the experts saves you valuable time and offers solutions when you need them.

Knowledgebase: A database of over 800 technical guides and frequently asked questions, about Sage software plus Accounting and Payroll issues. Sage Cover members can access the Knowledgebase from within the Customer area.

Maintenance Updates: Receive free software updates (for the version you have), capturing either product improvements or legislation and this is particularly vital when running Payroll Year End.

Discounts*: Customers with Sage Cover membership save 20%* every time they need to upgrade their Sage 50 software. In addition, if you are on the latest version of Sage 50 when you renew your existing Sage Cover contract, the Cover price will be reduced by 5%

Information

Solutions Magazine: This quarterly magazine is delivered to your door and tackles the issues concerning your business. Each issue is packed with time saving techniques, ways to deal with training issues, and articles on you can get the most out of your software. It is also the perfect place to look for technical tips, articles on software developments and general business advice.

e-Newsletters: Sent monthly, one to Accounts Sage Cover members and one to Payroll Sage Cover members, they provide you with invaluable information on software, as well as helpful hints and general business information

Business Advice

Online Business Support provides you with practical tips to help your business grow and is designed to provide the level of information you need to support management and business decisions. It also offers you key facts on topics from HR to marketing, and from exporting to finance.

Directors’ Briefings: Over 160 online reports that present advice on topics relevant to the small and medium sized business.

Business Guides: Download a series of Guides to help you find and keep more customers, and manage cash flow and late payments.

Newsfeed Service: The Business Newsfeed is the Sage weekly online round-up of news for SMEs.