A small issue has been identified in Sage 50 Accounts 2010 within a subset of recurring entries in the Bank module. This is isolated to a small number of customers who have upgraded to Sage 50 Accounts 2010 who are using bank recurring entries and does not affect new customers.
Who does it affect?
Only customers upgrading from a previous version of Sage Accounts to Sage 50 Accounts 2010 will be affected. New customers installing for the first time will not be affected.
What you need to do
For new customers, it is business as usual however we are advising existing customers not to install their upgrade until the update is available. In the meantime, do not use the recurring entries in the Bank module however, you can continue to process any other transactions.
A fix should be available shortly and Sage will be in touch to let you know as soon as this is ready.
What Sage is doing
Currently working on an update to fix the issue which will be made available via the auto-update service soon. Customers are being advised not to upgrade until this is available. Sage will be contacting customers directly to advise them of the issue.
How to get the update as soon as possible
In order to guarantee that you receive any automatic updates as soon as they become available take the following action:
- Within Sage Accounts, click Tools > Internet Options > Software Updates, ensure the following option is selected:Check for Sage software updates but ask me whether I want to download and install them [Recommended]By selecting this option Sage Accounts will automatically check for any new updates every 7 days. To override this and check for updates at any time, click Help > Check For Updates.